A freezer fails quietly. You notice soft ice cream, frost on the door seal, or a puddle under the garage unit. Common culprits: a stuck defrost timer or heater, a clogged drain line, a fan motor that quit, a bad thermostat or control board, or a sealed system losing refrigerant. Sacramento summers make every one of these worse, because the compressor already runs long in a hot garage. Our visit starts with temperatures at the vents, then defrost function, airflow, and door seal. We explain what we found in plain words before anything gets replaced. Save what food you can in a cooler, then call us and tell us the model and what changed first.
Taking calls until 5:00 PM PT

Worth a look before you call — sometimes it saves you the visit.
Frost means moisture is getting in or the defrost cycle isn't finishing. A cracked gasket, a door left ajar, a failed defrost heater, or a bad sensor all cause it. We test the defrost circuit instead of guessing at parts.
Not always. Many units are rated for a temperature range and a 110-degree garage pushes past it. Dirty coils make it worse. We clean, verify airflow, and tell you honestly if the unit is simply working outside its design limits.
Depends on the failure. Thermostats, lids, gaskets, and fans are practical repairs. A sealed-system leak on an older unit is a bigger conversation. We tell you what's wrong first, then you decide with real information.
A full freezer holds cold roughly a day if you keep the door shut; a half-full one, less. Group items together, cover with towels, and add bags of ice. Don't refreeze anything that has warmed above 40 degrees.
Yes. Ice maker problems often trace back to the freezer itself: temperature too high, a frozen fill tube, or a failed water valve. California hard water also scales up the works, so we look at supply and filter condition.
The brand, the model and serial number from the sticker inside the door or along the frame, plus what you noticed first. That helps us bring likely parts. Call us and we'll walk you through finding the tag.
Call us or fill out the form. Describe what you hear, smell or see. Odd noise, standing water, no heat. Have the model number handy if you can reach it.
Pick a window that fits your day. We confirm the address and ask a few questions first, so the van carries parts that commonly fail on your machine.
Our technician tests the machine, explains what failed, and lays out the repair options. Many jobs finish the same visit. Special-order parts get scheduled before we leave.
Ask these of anyone you let into your home — us included. Call and we'll answer all five before you book anything.
Describe the symptoms and we'll book the visit — takes about a minute.
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